INFORMATION
REFUND POLICY.
We do not offer refunds unless an item arrives faulty or damaged. If you receive a product that is defective or damaged during transit, please get in touch with us within 7 days of receiving your order with photos of the issue. Once we’ve reviewed and approved your claim, we will either send a replacement or issue a refund.
Non-Refundable Reasons:
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Change of mind
Incorrect product selection
Items that have been opened or used (unless faulty)
Biodegradable
Compostable
Recyclable
80% Recycled
Plastic Free
Sustainably Sourced
DELIVERY, SHIPPING & FAQ'S.
DELIVERY TIME
We aim to ship all orders on the same or next working day.
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Our Express Delivery option should allow you to receive your order within 1-2 working days.
Our Standard Delivery option should allow you to receive your order within 3-5 working days.
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For the best chance of delivery on the next working day, we recommend ordering by 11am to make delivery cut-off times.
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COSTS & SHIPPING PROVIDERS
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We offer a flat rate of delivery so you know what to expect every time - we cover the rest.
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Express Delivery | 1-2 Working Days | £5-6 (Free Over £70)
Standard Delivery | 3-5 Working Days | £3 (Free Over £50
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Our shipping provider:
Evri - Go to tracking
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TRACKING & LOST PARCELS
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Once your order has been shipped you will receive an email from us to track your parcel with a tracking number. If you cannot access your tracking, please contact us and we will help you locate it.
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If a parcel is lost or damaged during transit, we will send a replacement free of charge.
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If the delivery has been confirmed by the courier but you do not have your parcel, please contact the relevant shipping provider with proof of non-delivery.
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PLEASE CONTACT US IF YOU NEED ANY FURTHER ASSISTANCE
Including your order number and email address will help us respond quicker.